Joint Commission Resources Quality and Safety Network
1. Who provides the content for the programs?
Joint Commission Resources experts provide all of the program content. These experts include: JCR Consultants, The Joint Commission Surveyors, Standards Interpretation Group experts, and leading healthcare experts/practitioners.
2. Are there continuing education credits associated with these programs?
Every program is accredited for physicians by the ACCME, nurses by the ANCC, healthcare executives by the ACHE and quality managers by the NAHQ. Several programs per year are also accredited for pharmacists by the ACPE.
3. Is there a way that I can evaluate the programs prior to the purchasing decision?
We currently offer a free 2-week trial to customers that may be interested in purchasing the product.
4. If I purchase a subscription, how many employees can access the programs via the Healthcare Learning System?
Every employee in your hospital will be able to access the programs via the Healthcare Learning System as long as they have access to the Internet.
5. If we belong to a hospital network, will all hospitals within the network have access to JCRQSN programming?
If all hospitals in a network are listed in the contract, then all can received the programs.
6. Can we record and archive the JCRQSN programming here for future use within our organization?
Yes, you can record all programs that are broadcast across the network for a single hospital, provided you have a satellite dish installed.
7. Can I download the programs for later viewing?
No, the programs are streamed via the internet and require an active connection. If you would like to view them on your laptop "off line", a CD option is available with your subscription for a small fee.
8. Can I view these programs on a Macintosh compatible computer?
These programs are not available on a Macintosh compatible computer.
9. What if I experience problems with the programming or the Healthcare Learning System?
Our customer support team provides a personalized training session for you and is available to assist you with any problems you may encounter.
10. What if I have a Joint Commission related question after the program airs?
As a JCRQSN customer, you can e-mail us your questions, which are submitted directly to Joint Commission Resources. We then provide their answers promptly to you.
11. We are a small facility. Can we purchase the programs "ala-carte"?
No, the programs are only available as a full subscription. Discounts are available for smaller facilities.
The Joint Commission Resources Quality & Safety Network series is developed by Joint Commission Resources.
Interactivation Health Networks and MCN Healthcare are the distributors of the series and have no influence
on the content. To learn more, please contact Customer Service at jcrqsn@mcnhealthcare.com or call 800-538-6264.
