Joint Commission Resources Quality and Safety Network
1. Who provides the content for the programs?
Joint Commission Resources experts provide all of the program content. These experts include: JCR Consultants, The Joint Commission Surveyors, Standards Interpretation Group experts, and leading healthcare experts/practitioners.
2. Are there continuing education credits associated with these programs?
Every program is accredited for physicians by the ACCME, nurses by the ANCC, healthcare executives by the ACHE and quality managers by the NAHQ. Several programs per year are also accredited for pharmacists by the ACPE.
3. Is there a way that I can evaluate the programs prior to the purchasing decision?
We currently offer a free 2-week trial to customers that may be interested in purchasing the product. Click here to sign-up for your free trial.
4. If I purchase a subscription, how many employees can access the programs via the Healthcare Learning System?
Every employee in your hospital will be able to access the programs via the Healthcare Learning System as long as they have access to the Internet.
5. If we belong to a hospital network, will all hospitals within the network have access to JCRQSN programming?
If all hospitals in a network are listed in the contract, then all can receive the programs.
6. Can we record and archive the JCRQSN programming here for future use within our organization?
Yes, you can record all programs that are broadcast across the network for a single hospital, provided you have a satellite dish installed. You may also view the programs online for up to a year after original broadcast date. A subscription option that includes a DVD option is also available.
7. I am having problems viewing the video stream, how can I fix this?
If you are experiencing problems viewing the video stream, please make sure that http://*.qualityandsafetynetwork.com is white-listed by your hospital's IT department.
Please note, for programs from the 2010 series, please make sure your IT department has http://jcr.healthology.com white listed.
8. Can I download the programs for later viewing?
We have introduced a new feature which allows you to download a high-resolution version of the program for later viewing. This option is available for programs originating on or after January 1, 2011.
9. Can I view these programs on a Macintosh compatible computer?
To view programs on a Macintosh compatible computer, you can download a high-resolution version of the program once the archived course is available.
10. What if I experience problems with the programming or the Healthcare Learning System?
Our customer support team provides a personalized training session for you and is available to assist you with any problems you may encounter. If you need assistance, please call 1-888-219-4678 or send an email to support@jcrqsn.com.
11. What if I have a Joint Commission related question after the program airs?
As a JCRQSN customer, you can e-mail us your questions, which are submitted directly to Joint Commission Resources. We then provide their answers promptly to you.
12. We are a small facility. Can we purchase the programs "ala-carte"?
No, the programs are only available as a full subscription. Discounts are available for smaller facilities. To learn more about available subscription options, please call 1-888-219-4678 or send an email to info@jcrqsn.com.
The JCRQSN program is a monthly series of video conference training sessions produced by
Joint Commission Resources (JCR) in partnership with The Wellness Network. The Wellness Network is
the distributor of the series and has no influence on the content.
To learn more, please contact Customer Service at info@jcrqsn.com or call 1-888-219-4678.
