Patient-Centered Communication
Standards for Hospitals

Premier Date:
Thursday, August 25, 2011 - LIVE





Additional Airdates
(all times Eastern)

Fri, Sep 2, 2011:  10:00 AM to 11:00 AM
Tue, Sep 27, 2011:  1:00 PM to 2:00 PM
Wed, Oct 5, 2011:  12:00 PM to 1:00 PM
Thu, Oct 20, 2011:  3:00 PM to 4:00 PM



Joint Commission Resources Quality and Safety Network
Program Description
The Joint Commission’s Patient-Centered Communication standards were approved in December 2009 and released to the field in January 2010. The standards are now published in the 2011 Comprehensive Accreditation Manual for Hospitals (CAMH).

Joint Commission surveyors began evaluating compliance with the Patient-Centered Communication standards on January 1, 2011; however, findings will not affect the accreditation decision until January 2012, at the earliest.

The JCRQSN broadcast in January 2011 introduced the Patient-Centered Communication standards. Building on that introduction, this 60-minute program focuses on how patient-centered communication can be achieved or enhanced in the hospital setting through the use of a performance improvement approach. The broadcast also provides examples of common communication scenarios and describes how they can be made more patient-centered.

Target Audience
This activity is relevant to the entire hospital and medical staff, particularly organization leaders, managers and supervisors, and staff responsible for performance improvement, patient safety, and risk management initiatives.

Objectives
After completing this activity, the participant should be able to:
  • Explain the value of patient-centered communication.
  • Define responsibility and accountability for patient-centered communication.
  • Identify methods for staff to communicate in a uniform, consistent, and patient-centered manner within organizational structure.

Presenters
Christina L. Cordero, Ph.D., M.P.H.
Associate Project Director; Department of Standards and Survey Methods
Division of Healthcare Quality Evaluation
The Joint Commission

Dr. Cordero is an employee of The Joint Commission.

Marisol Romany, M.Ed.
Human Resources Corporate Manager
Culture and Language Resources
Orlando Health
Orlando, Florida

Ms. Romany has nothing to disclose.

Accreditation Information
Accreditation Council for Continuing Medical Education
The Joint Commission Resources is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Joint Commission Resources designates this educational activity for a maximum of 1.0 AMA PRA Category 1 Credit™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

American Nurses Credentialing Center's Commission on Accreditation
Joint Commission Resources is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. Joint Commission Resources designates this continuing nursing education activity for 1 contact hour. Accreditation by the American Nurses Credentialing Center's Commission on Accreditation refers to recognition of educational activities and does not imply approval or endorsement of any product.

National Association for Healthcare Quality
This activity has been approved by the National Association for Healthcare Quality (NAHQ) for 1.0 Certified Professional Healthcare Quality (CPHQ) CE credits.

American College of Healthcare Executives
Joint Commission Resources is authorized to award 1 hour of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should list their attendance when applying for advancement or recertification in ACHE.

Full attendance at every session is a prerequisite for receiving full continuing education credits. If a participant needs to leave early, their continuing education credits will need to be reduced.


Successful completion of this CE activity includes the following:

  • View the presentation and read the accompanying Resource Guide.
  • Complete the online Evaluation Form and Post Test.
  • A CE certificate/statement of credit can be printed online following successful completion of the Post Test and the Evaluation Form.

Available via Satellite and Online!
To learn more, please contact Customer Service at support@jcrqsn.com or call 1-888-219-4678.


The JCRQSN program is a monthly series of video conference training sessions produced by
Joint Commission Resources  (JCR) in partnership with The Wellness Network.  The Wellness Network is
the distributor of the series and has no influence on the content. 

To learn more, please contact Customer Service at info@jcrqsn.com or call 1-888-219-4678.

We Want to Hear from You!  Join our discussion on Facebook! Go to our Facebook page and click on "Discussions."

This month's discussion topic:
In an economic environment where financial resources are limited, how can an organization afford patient-centered communication?  In other words, don't efforts to make communication more patient-centered - such as hiring additional interpreters -  cost money?  How do you justify this cost?  What information can you share on how your organization is enabling patient-centered communication in a cost-effective manner?