Program Description
Power failure, fire, flood, industrial accident, cyber-attack — disasters such as these can put both healthcare organizations and their patients at risk. The critical need for continuity of operations planning (COOP) is most evident when an organization becomes the victim of an emergency. This planning provides healthcare organizations with the resilience needed to protect, respond, recover, and restore essential patient care services. Following a disaster, an organization’s capability to provide care, treatment, and services to patients can be disrupted for days, weeks, several months, or longer. 

Continuity of operations planning ensures the ability to continue essential business operations, patient care services, and ancillary support functions across a wide range of potential emergencies. The healthcare organization’s continuity of operations planning may be an annex to the organization’s emergency operations plan (EOP) and during a response should be addressed under the incident command system (ICS).

When the healthcare organization itself is compromised, so is patient safety. In the aftermath of emergencies, disruptions in health system capabilities can put patients at risk, especially vulnerable patients, such as the elderly; those with chronic conditions requiring oxygen, dialysis, or other regular interventions; and those with mobility or communication impairments. 

Through expert panel discussion, case study example, and personal accounts, this 60-minute activity examines existing continuity of operations planning, identifies areas for improvement, and provides advice on developing a comprehensive, proactive, and practical emergency management strategy.

​After completing this module, the participant should be able to:
  • Explain the impact of changes to emergency preparedness requirements on continuity of operations planning.
  • Describe the emergency preparedness and continuity of operations planning best practices presented in the featured case study.

Target Audience.
This activity is relevant to all hospital and medical staff, particularly those responsible for life-safety-related activities, including safety officers and committees, emergency care providers, engineering staff, performance improvement (PI) staff, and risk managers.

Vincent Avenatti, CFPCA, NFPA, ICC
Life Safety Code® Specialist 
CMS Consultant
Joint Commission Resources

Lew Soloff, MD
Physician Surveyor
The Joint Commission

Maxine Simon, FACHE, CHC, CHPC
Chief Regulatory Officer
NYU – Langone Health System

Janet Kraus MSN, RNC, LCCE, CJCP 
Senior Director of Accreditation and Standards
Office of Regulatory Affairs
NYU – Langone Health System

These presenters do not have any financial arrangements or affiliations with corporate organizations that either provide educational grants to this program or may be referenced in this activity. These presenters have also attested that their discussions will not include any unapproved or off-label use of products.

Accreditation Information
​The Joint Commission is accredited by the Accreditation Council for Continuing Medical Education (ACCME-AMA PRA Category 1 ™), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Note: No ACPE credit was provided for this program. 

The Joint Commission is provider approved by the California Board of Registered Nursing, provider number CEP 6381, for 1 contact hour.

The Joint Commission is authorized to award 1.0 contact hour of pre-approved ACHE Qualified Education credit for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

This activity has been approved by the National Association for Healthcare Quality (NAHQ) for 1.0 Certified Professional Healthcare Quality (CPHQ) credit.

The Joint Commission Enterprise has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

This education offering qualifies for 1.0 Certified Joint Commission Professional (CJCP) credit hours towards CJCP recertification. In order to obtain CJCP credit hours, an individual must first be certified before they start acquiring CJCP credit hours. CJCP credit hours will not be retroactive.

Full attendance at every session is a prerequisite for receiving full continuing education credits. If a participant needs to leave early, his or her continuing education credits will be reduced.

Successful completion of this CE activity includes the following:
  • View the presentation and read the accompanying Resource Guide.
  • Complete the online Evaluation Form and Post Test.
  • A CE certificate/statement of credit can be printed online following successful completion of the Post Test and the Evaluation Form

The JCRQSN program is a monthly series of video conference training sessions produced by 
Joint Commission Resources  (JCR) in partnership with The Wellness Network.  The Wellness Network is 
the distributor of the series and has no  influence on the content.  

To learn more, please contact Customer Service at or call 1-888-219-4678.
To learn more please contact us at 888-219-4678.
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Emergency Management:
The Need for Continuity of Operations Planning 

Premiere Date:
Thursday, April 25, 2019